We deliver proven, practical and powerful industry solutions.
CustomerView solutions work across all enterprises whose success is largely determined based delivering outstanding, competitive customer experiences. Working closely with our customers and partners, we have developed specific vertical solutions, with solutions that support beyond the traditional contact center, providing valuable data and insight to team members in marketing, product development, sales, finance, and more.
Our industry solutions solve real problems and enable real opportunities, with intuitive interfaces for all, from the agents to their managers, to business owners across the enterprise.
The outcomes? Performance improvement, efficiency, near real time information and longer-term data and trends that can influence success continuously.
Vertical Industry Solutions
Improve Every Interaction, Reduce Customer Churn
Predict churn likelihood throughout journey to identify interventions that might prevent.
Offer scheduling, retention options, enhanced technical support, firstcall resolution strategies, and using best agent information to improve agent skills.
Improve Every Interaction, Grow Retention Rates
Improve account renewal and prevent churn.
Enhance script and retention tools at account renewal, identify high-risk time frames for customer calling, ensure script compliance, improve close skills, develop customer targeting to refine offers, extract competitor information.
Improve Every Interaction, Increase Offer Effectiveness
Improve offer effectiveness across sales channels.
Increase offers, close rate. Improve call efficiency. Develop more relevant discovery questions. Detect and train on buy signals. Ensure product/service presentations are accurate.
Improve Every Interaction, Detect Fraud
Target: Identify fraudulent or suspect behavior.
Leverage specialized handling techniques, referral process, trending and other analytic reporting.
Improve Every Interaction, Increase Cross-Channel Sales Referrals
Drive product renewals through improvements to call quality.
Enhance script compliance, agent performance (using input from best agent information), CSAT, internal quality enhancements, and call diligence.