Our platform extends the capabilities of multi-office and contact center environments, for every channel

Omni-Channel Customer Analytics for the Enterprise

CustomerView® is a customizable omni-channel customer analytics platform that extracts insights and measurements from every step in the customer journey.

It seamlessly and painlessly aggregates structured and unstructured business data from all sources, like call recorder, contact center, CRM, web, chat system, social media, then enhances with metadata to analyze, categorize, score and predict. It can also integrate internal CRM, billing, and other data.

This data is then beautifully visualized using powerful dashboards, graphs and interactive KPIs to deliver actionable insights across the enterprise.

Capabilities

Your Data Every Channel At Your Fingertips

Detailed Actionable Results

Measurable Performance Improvement

Capabilities

  • Alerts and Notifications
  • What-if Querying
  • Best-agent Assessment
  • Competitor Detection
  • Natural Language Processing
  • Machine Learning
  • LMS Integration
  • PCI Redaction and Detection
  • Corporate Systems integrations
  • Channel Recording

Benefitting Every Department in The Enterprise

CustomerView improves processes and outcomes within nearly every department of an enterprise. CustomerView can even drill down and filer all the calls where specific products are being mentioned by customers.

  • Voice of the Customer
  • Product or Offer Success
  • Competitor Product Mentions