End-customers look for solutions (internal or external) that help them understand and predict customer expectations, responses, and experiences.
Contact center infrastructure is focused on handling customers, which is important but transactional.
CutomerView’s platform fills an essential role that infrastructure is not designed to show what happened, why it happened, whether it met expectations, and how it impacted outcomes.
CustomerView is built using the world’s fastest big data platform, from ingestion to providing end-user business intelligence.
“CR-X is a world-leader in high-performing, scalable big data applications.” The CR-X engine reads what no-one reads or understands.
CR-X ingests speech, text, structured data, unstructured data, metadata, real-time data feeds and much much more. More than a processor, our flagship software product promotes rapid application of development, very fast run-time speeds and unattended ‘lights out’ operation. The product is written using 100% pure Java, deploy-able on almost any platform. CR-X collects, ingests, transforms, curates and transports massive data volumes, at speeds over 100,000 mixed format records per second per computer core. We support down-stream applications, data repositories, analytics engines and visualisation tools. These include operational business intelligence, real-time dashboards middle-ware message brokering and complex event processing.
CustomerView helps you understand and predict customer expectations, responses, and experiences.
CustomerView’s tells you what, how and why agents behaviour and customers reactions and feedback affect their experience and hence their opinion of your brand and product offerings.
In other words what happened, why it happened, whether it met expectations, and how it impacted outcomes.
Unsurpassed and industry leading ability to ingest, validate, and transform data from virtually any source or format.
Convert data into invaluable assets through machine learning, augmentation, tagging and enhancement.
Knowledge, insight, highly reliable prediction, and decision support through sophisticated self-learning techniques.