No more hunches. Analyze every interaction to improve customer loyalty, retain employees, improve selling and understand your audience.

For Enterprise Interactions

Conversation Intent

Why did customers connect?

First Contact Resolution

How many must repeat their interaction and why?


Are we meeting legal requirements?

Performance Scorecard

Did we handle customers appropriately?

Performance Modeling

What offer has the best close rate? How well do we spot buy signals? Churn likelihood?

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