No more hunches. Analyze every interaction to improve customer loyalty, retain employees, improve selling and understand your audience.

For Enterprise Interactions

Conversation Intent

Why did customers connect?

First Contact Resolution

How many must repeat their interaction and why?

Compliance

Are we meeting legal requirements?

Performance Scorecard

Did we handle customers appropriately?

Performance Modeling

What offer has the best close rate? How well do we spot buy signals? Churn likelihood?

News & Views Blog

Converting Customer Analytics into Corporate Performance Improvements: Don’t Stop at Data Collection

Converting Customer Analytics into Corporate Performance Improvements: Don’t Stop at Data Collection

There’s no question that successful brands are investing in collecting data on existing customers to retain them and grow their business through deeper customer loyalty. Information harnessed in those brands’ contact centers is growing exponentially, but how is that data being analyzed and used, in real time to improve interactions between agents and customers, and over time to bring valuable insights to product, marketing and executive teams for the improvement of overall corporate performance?