Know What Great Looks Like
CustomerView offers a cloud-based, near real time analytics platform and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more.
CustomerView offers customer experience analysis and reporting as a service, on an open, API-friendly software development platform.
Every Data Channel At Your Fingertips
Detailed Actionable Results
Measurable Performance Improvement
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CustomerView’s platform makes it possible for teams to deliver the best possible customer experiences with the best possible agents.
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News & Views Blog
Converting Customer Analytics into Corporate Performance Improvements: Don’t Stop at Data Collection
There’s no question that successful brands are investing in collecting data on existing customers to retain them and grow their business through deeper customer loyalty. Information harnessed in those brands’ contact centers is growing exponentially,...
Voice Analytics Just Got Exponentially Smarter, And Why Contact Center Operators Should Care
The contact center industry has long been driven by analytics, capturing oceans of data based on everything from menus to call detail records, tracking inbound, outbound, multichannel and blended interactions with reporting that can be...
Contact Center Compliance Is A Team Sport: Customer Experiences That Meet Regulatory Guidelines
Contact centers have evolved dramatically and as we head into 2019, we’re seeing an acceleration of innovation being driven by a confluence of factors, including the move to the cloud, the advancement of AI, analytics...
Cloud Contact Has Never Been More Intelligent: Bringing AI to All Interactions
As call centers become contact centers, and as contact centers become customer engagement and Customer Experience (CX) centers, our industry has moved beyond transitional into transformational strategies.
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Making Omni-Channel Analytics for the Enterprise Easier to Access Than Ever
A report by Gartner predicts that by 2020, more than 80% of customer interactions will be serviced by chatbots and non-human agents.
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Finding Innovation on the Genesys AppFoundry Marketplace
Earlier this year, Genesys released a new unified AppFoundry solutions marketplace that covers all of the Genesys customer experience platforms: PureCloudTM, PureConnectTM, and PureEngageTM.
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