Know What Great Looks Like
CustomerView offers a cloud-based, just in time Conversational Behavioral Analytics platform and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more.
CustomerView offers CXaaS solutions on an open, API-friendly software development platform.
Every Data Channel At Your Fingertips
Detailed Actionable Results
Measurable Performance Improvement
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Integration Partners
Go-To-Market Partners
CustomerView’s platform makes it possible for teams to deliver the best possible customer experiences with the best possible agents.
Learn more about the economic benefits of Conversational Behavioral Analytics.
News & Views Blog
CustomerView Offers A Cloud-Based Platform And Industry Solutions Designed To Improve Every Customer Interaction, Across Every Channel
A recent interview with Joe Galvin, founder and CEO of CustomerView by Tech Company News.
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Will the Right Combination of Platforms and People Drive the Next Generation of Customer Service?
Recently hired Genesys CEO Tony Bates comes to Denver this week for Xperience19, bringing together thousands of customers, partners and contact center experts to discuss and demonstrates the latest ideas and innovations that change the...
Blending High Tech and High Touch, New CX BPO Launched at Genesys Xperience 19
Even as companies in the contact center and “CX” industry continue to push self-service, chatbots, social messaging apps and “automation” that enable machines to do the work of traditional agents, a new Business Process Outsourcing...
Activus Emerges from Stealth Mode, Launches CX BPO Start-Up at Genesys Xperience19
New offering built on Genesys PureCloud Taps CustomerView’s AI-Driven Behavioral and Conversational Analytics and Insights to take customer service and experience management to new heights
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Joe Galvin, CEO of CustomerView, Joins Forbes Technology Council
Joe Galvin, founder and CEO of CustomerView, a pioneer in leveraging cloud-based big data analytics to capture every customer interaction in every channel to measure compliance, productivity, call resolution and sentiment, has been accepted into...
Can Software Truly Improve Performance and Outcomes for Large Contact Center BPOs?
According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover rate for agents in US contact centers ranges between 30-45 percent, which is more than double the average for...