Know What Great Looks Like
CustomerView offers a cloud-based, just in time Conversational Behavioral Analytics platform and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more.
CustomerView offers CXaaS solutions on an open, API-friendly software development platform.
Every Data Channel At Your Fingertips
Detailed Actionable Results
Measurable Performance Improvement
Technology Partners
Integration Partners
Go-To-Market Partners
CustomerView’s platform makes it possible for teams to deliver the best possible customer experiences with the best possible agents.
Learn more about the economic benefits of Conversational Behavioral Analytics.
News & Views Blog
Can Software Truly Improve Performance and Outcomes for Large Contact Center BPOs?
According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover rate for agents in US contact centers ranges between 30-45 percent, which is more than double the average for...
CustomerView to Demonstrate Advanced Analytics Platform Leveraging AI for Behavioral Analytics Across All Voice, Messaging, Web and Social Media Channels at Genesys Xperience19
Company will feature its proven cloud-based Conversational Behavioral Analytics CXaaS solutions integrated with Genesys' Customer Experience Platform
...
For Contact Centers, Time Is Big Money
Over the last decade, advances in cloud computing, algorithms and machine learning, voice transcription, and business metrics (from Net Promoter Scores, to Customer Satisfaction, Customer Effort, Customer Churn Rate, First Response and Average Handling Time)...
The ABCs of Conversational Behavioral Analytics: Words & Tone of Voice Matter
The way we connect and communicate continues to change, but one thing is for certain: we’re more digitally connected as individuals and businesses and a society than ever before.
...
In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics
All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
...
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence
All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
...