Our Conversational Behavioral Analytics platform can be easily tailored to address specific challenges and opportunities across a wide range of industries.
CustomerView’s solutions enhance existing and new CX platforms by capturing, analyzing and creating deep insights for productivity management, coaching, operational optimization, and creative sales, marketing and compliance applications customizable for any industry. Following are a few examples.
Telco: Improve Every Interaction, Reduce Customer Churn
Predict churn likelihood throughout journey to identify interventions that might prevent. Offer scheduling, retention options, enhanced technical support, first call resolution strategies, and using best agent information to improve agent skills.
Wireless: Improve Every Interaction, Increase Offer Effectiveness
Improve offer effectiveness across sales channels. Increase offers, close rate. Improve call efficiency. Develop more relevant discovery questions. Detect and train on buy signals. Ensure product/service presentations are accurate.
Energy/Utilities: Improve Every Interaction, Grow Retention Rates
Improve account renewal and prevent churn. Enhance script and retention tools at account renewal, identify high-risk time frames for customer calling, ensure script compliance, improve close skills, develop customer targeting to refine offers, extract competitor information.
Financial: Improve Every Interaction, Detect Fraud
Identify fraudulent or suspect behavior. Leverage specialized handling techniques, referral process, trending and other analytic reporting.
Medical: Improve Every Interaction, Increase Cross-Channel Sales Referrals
Drive product renewals through improvements to call quality.Enhance script compliance, agent performance (using input from best agent information), CSAT, internal quality enhancements, and call diligence.
Travel & Hospitality: Improve Every Conversation, Deepen Customer Relationships
Make it easier and more efficient for agents to work with travelers, whether helping them plan their trips, or making adjustments while they are on the road with contextually sensitive information and applications.
Internet of Things: Leverage Information Created By Devices To Enhance Service
Provide contextual, personalized support for everything from smart homes to connected cars, helping consumers troubleshoot and get the most out of their connected products.