Conversational Behavioral Analytics: Every nuance analyzed, every opportunity optimized.
Conversational Behavioral Analytics is the answer. Far more advanced than typical “contact center” analytics, CustomerView’s platform, delivered as a service in the cloud, brings together valuable data at scale from voice recordings to all other text-based channels, and analyzes not just content but context, tone, and how agents and ambassadors behave.
Today, with the assistance of advanced AI software, big data analytics, and innovative applications fed by just in time information, we can move beyond the capture of conversations and into a higher realm of analyzing human behaviors associated with those conversations.
Analytics” – or “CBA” – and in this post we’re pleased to share with you the “ABCs of CBA” and the enlightenment possible when customer service and contact center teams can go from good to GREAT.
The ABC’s of Conversational Behavioral Analytics
Customer Magazine: on how Conversational Behavioral Analytics raises the bar for modern CX