by Joe Galvin | Feb 20, 2019 | Technologies, Trends
Customer Experience as a Service: CXaaS Is a Team Sport 20 FEBRUARY 2019 By: Joe Galvin “CXaaS empowers organizations to deliver the CX they want with the speed, reliability and efficiency their customers expect – but without breaking the bank.” Customer Experience is...
by Brad Richards | Feb 7, 2019 | Technologies, Trends
Walking the CX and Privacy High Wire: How to Balance Care and Compliance 07 FEBRUARY 2019 By: Brad Richards We’re only human, and certain things seem to universally annoy us these days: Too many steps to get a question answered Information that must be repeated when...
by Brad Richards | Feb 4, 2019 | Technologies, Trends
With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die 04 FEBRUARY 2019 By: Brad Richards Most companies that operate contact centers, or contract for contact center services have appropriately been paying careful...
by Cynthia | Jan 22, 2019 | Trends
Second That Emotion: How Feelings Impact Brand Loyalty 21 JANUARY 2019 By: Cynthia Artin The hype surrounding chatbots and voice activated, virtual personal assistants has been off the charts over the last few years, and for good reason. Innovations happening in these...
by Cynthia | Jan 10, 2019 | Technologies, Trends
Many Happy Returns: How CX Sentiment Analytics and Applications Reduce Cost While Improving Outcomes – Measuring the ROI 10 JANUARY 2019 By: Brad Richards When arguing advanced contact center and customer experience technologies do more than just reduce the cost of...
by Robert Beck | Jan 8, 2019 | Trends
CX at the Intersection of Nearly Every Top Technology Trend 08 JANUARY 2019 By: Robert Beck As our hyperconnected world continues to infiltrate nearly every moment of our waking days, there may be one technology that touches every other – and that may be Customer...
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