by Cynthia | Jan 10, 2019 | Technologies, Trends
Many Happy Returns: How CX Sentiment Analytics and Applications Reduce Cost While Improving Outcomes – Measuring the ROI 10 JANUARY 2019 By: Brad Richards When arguing advanced contact center and customer experience technologies do more than just reduce the cost of...
by Robert Beck | Jan 8, 2019 | Trends
CX at the Intersection of Nearly Every Top Technology Trend 08 JANUARY 2019 By: Robert Beck As our hyperconnected world continues to infiltrate nearly every moment of our waking days, there may be one technology that touches every other – and that may be Customer...
by Joe Galvin | Jan 7, 2019 | Trends
At the Intersection of CX & AI: 10 Trends for 2019 07 DECEMBER 2018 By: Joe Galvin Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise. There...
by Cynthia | Jan 2, 2019 | Trends
More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year 02 JANUARY 2019 By: Cynthia Artin Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software...
by Brad Richards | Dec 18, 2018 | Technologies, Trends
Customer Experience: a Blend of People and Real-Time Intelligence 18 DECEMBER 2018 By: Brad Richards It’s a combination of great people and great technology that’s changing the world of customer engagement and delivering personalized, highly effective customer...
by Joe Galvin | Dec 18, 2018 | Technologies, Trends
Telemedicine is Inevitable and Creating New Compliance Challenges for Providers 18 DECEMBER 2018 By: Joe Galvin It’s been over twenty years since the U.S. Congress passed the Health Insurance Portability and Accountability Act (HIPAA). Five years ago, the Omnibus Rule...
Recent Comments