by Joe Galvin | Mar 19, 2019 | Technologies, Trends
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity 19 MARCH 2019 By: Joe Galvin The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how...
by Shrey Fadia | Mar 13, 2019 | Technologies, Trends
CX Metrics in the Age of AI 13 MARCH 2019 By: Shrey Fadia We’re all familiar with traditional measurement of contact center operations; they’ve been part of the industry for decades. With the growth of the Internet, websites, self-service, mobile devices, mobile apps,...
by Brad Richards | Mar 12, 2019 | Technologies, Trends
Smart Home IoT Future Vision with Human and Machine Communications Instream 12 MARCH 2019 By: Brad Richards As smart products continue to grow in the vibrant “smart home” world, we see smart services as the real upside, especially for Communications Service Providers...
by Cynthia | Mar 7, 2019 | Technologies, Trends
A Great CX is the Best Insurance for Insurance Providers: The CX-Factor 06 MARCH 2019 By: Joe Galvin To say the automotive insurance in the US industry is changing is an understatement. Competition has never been fiercer, and consumers have never been more empowered...
by Brad Richards | Mar 4, 2019 | Technologies, Trends
Envisioning a Premium Experience for the World of Connected Things: CX & the IOT 04 MARCH 2019 By: Brad Richards As the Internet of Things (IoT) continues to grow, companies offering connected products – from health and wellness wearables to smart home appliances...
by Edward Clark | Feb 26, 2019 | Technologies, Trends
The ROI for CX: Leaders in CX Are Proven More Competitive 26 FEBRUARY 2019 By: Edward Clark Is it possible to ascertain the impact of customer experience (CX) by studying the outcomes of CX improvement initiatives by B2C brands? It is, and while the science is...
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