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Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!

Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!

by Brad Richards | Jan 21, 2020 | Partners, Technologies

Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI! 21 JANUARY 2020 By: Brad Richards Is there a better way to start the New Year than with friends? The potential of AI and CX in contact centers, but also across the enterprise was...
Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX

Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX

by Brad Richards | Jan 16, 2020 | Partners, Technologies

Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX 16 JANUARY 2020 By: Brad Richards We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel...
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance

Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance

by Brad Richards | Jan 14, 2020 | Technologies, Trends

Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance 14 JANUARY 2020 By: Brad Richards Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact...
With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations

With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations

by Juhi Fadia | Dec 12, 2019 | Technologies, Trends

With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations 12 DECEMBER 2019 By: Juhi Fadia With the holidays upon us, it truly can be the most wonderful time of the year, but for the contact center industry, peak times are...
How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability

How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability

by Brad Richards | Nov 25, 2019 | Technologies, Trends

How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability 25 NOVEMBER 2019 By: Brad Richards With smarter, more connected homes and cars, insurance companies are uncovering new opportunities to serve customers better and operate more...
Better Than CSAT Surveys: Really Knowing Your Customers Are Happy

Better Than CSAT Surveys: Really Knowing Your Customers Are Happy

by Joe Galvin | Oct 1, 2019 | Partners, Technologies, Trends

Better Than CSAT Surveys: Really Knowing Your Customers Are Happy 30 SEPTEMBER 2019 By: Joe Galvin Every executive serious about growing their business also must be serious about understanding what is really happening when it comes to the perception and behavior of...
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Recent Posts

  • Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!
  • Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX
  • Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance
  • Great Experiences Start With Great Agents
  • With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations

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