by Arti Loftus | May 22, 2019 | Technologies, Trends
In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics 21 MAY 2019 By: Arti Loftus All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world....
by Joe Galvin | May 21, 2019 | Technologies, Trends
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
by Joe Galvin | May 14, 2019 | Technologies, Trends
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...
by Edward Clark | Apr 9, 2019 | Technologies, Trends
CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year 09 APRIL 2019 By: Edward Clark Even though cloud contact centers have been around for well over a decade, the term is still seen by many as a “hot trend” in 2019. Has it been easy to...
by Shrey Fadia | Mar 26, 2019 | Technologies, Trends
Enhancing Customer Experience in IoT in the Age of Innovation 26 MARCH 2019 By: Shrey Fadia With the increase in customer expectations, companies are working harder every day to make Customer Experience (CX) better, and investing in delivering simple, fast and...
by Joe Galvin | Mar 19, 2019 | Technologies, Trends
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity 19 MARCH 2019 By: Joe Galvin The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how...
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