by Juhi Fadia | Jul 10, 2019 | Technologies, Trends
What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans 10 JULY 2019 By: Juhi Fadia Along the hype cycle in the world of CX, Artificial Intelligence (AI) and its cousins Natural Language Processing (NLP) and Deep Machine Learning (DLM)...
by Edward Clark | Jul 9, 2019 | Technologies, Trends
The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated 09 JULY 2019 By: Edward Clark Let’s not get carried away with the notion that corporations can save billions of dollars by replacing human beings with machines. While...
by Brad Richards | Jun 27, 2019 | Technologies
The Reality of the Robots: Oh, The Humanity 27 JUNE 2019 By: Brad Richards “To protect Humanity, some humans must be sacrificed. To ensure your freedom, some freedoms must be surrendered. We robots will ensure mankind’s continued existence. You are so like...
by Joe Galvin | Jun 25, 2019 | Technologies, Trends
With a 3 to 1 Proven ROI on Contact Centers for Online Health Services, It’s No Wonder Insurance Companies are Investing 25 JUNE 2019 By: Joe Galvin The vision for healthcare delivered more efficiently via virtual visits (using voice, video and online...
by Joe Galvin | Jun 18, 2019 | Partners, Technologies
CustomerView Offers A Cloud-Based Platform And Industry Solutions Designed To Improve Every Customer Interaction, Across Every Channel 18 JUNE 2019 By: Joe Galvin Q: Could you provide our readers with a brief introduction to CustomerView? A: CustomerView is a premier...
by Shrey Fadia | Jun 13, 2019 | Technologies, Trends
Will the Right Combination of Platforms and People Drive the Next Generation of Customer Service? 13 JUNE 2019 By: Shrey Fadia Recently hired Genesys CEO Tony Bates comes to Denver this week for Xperience19, bringing together thousands of customers, partners and...
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