by Brad Richards | Jan 16, 2020 | Partners, Technologies
Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX 16 JANUARY 2020 By: Brad Richards We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel...
by Brad Richards | Jan 14, 2020 | Technologies, Trends
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance 14 JANUARY 2020 By: Brad Richards Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact...
by Juhi Fadia | Dec 12, 2019 | Technologies, Trends
With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations 12 DECEMBER 2019 By: Juhi Fadia With the holidays upon us, it truly can be the most wonderful time of the year, but for the contact center industry, peak times are...
by Brad Richards | Nov 25, 2019 | Technologies, Trends
How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability 25 NOVEMBER 2019 By: Brad Richards With smarter, more connected homes and cars, insurance companies are uncovering new opportunities to serve customers better and operate more...
by Joe Galvin | Oct 1, 2019 | Partners, Technologies, Trends
Better Than CSAT Surveys: Really Knowing Your Customers Are Happy 30 SEPTEMBER 2019 By: Joe Galvin Every executive serious about growing their business also must be serious about understanding what is really happening when it comes to the perception and behavior of...
by Edward Clark | Sep 26, 2019 | Technologies, Trends
Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes 25 SEPTEMBER 2019 By: Edward Clark Imagine you are the head of contact center operations for a mobile communications services company, and responsible for the...
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