News & Views Blog
Many Happy Returns: How CX Sentiment Analytics and Applications Reduce Cost While Improving Outcomes – Measuring the ROI
When arguing advanced contact center and customer experience technologies do more than just reduce the cost of labor, the business case outcomes requires a new math.
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CX at the Intersection of Nearly Every Top Technology Trend
As our hyperconnected world continues to infiltrate nearly every moment of our waking days, there may be one technology that touches every other – and that may be Customer Experience – CX.
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At the Intersection of CX & AI: 10 Trends for 2019
Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise.
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More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disruption in the contact center, customer engagement and customer experience industry...
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Customer Experience: a Blend of People and Real-Time Intelligence
It’s a combination of great people and great technology that’s changing the world of customer engagement and delivering personalized, highly effective customer experiences.
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Telemedicine is Inevitable and Creating New Compliance Challenges for Providers
It’s been over twenty years since the U.S. Congress passed the Health Insurance Portability and Accountability Act (HIPAA).
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