News & Views Blog
What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans
Along the hype cycle in the world of CX, Artificial Intelligence (AI) and its cousins Natural Language Processing (NLP) and Deep Machine Learning (DLM) continue to surface in more and more conversations and strategic plans...
The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated
Let’s not get carried away with the notion that corporations can save billions of dollars by replacing human beings with machines. While there is, of course, huge opportunity to create efficiencies through robotics in factories,...
The Reality of the Robots: Oh, The Humanity
“To protect Humanity, some humans must be sacrificed. To ensure your freedom, some freedoms must be surrendered. We robots will ensure mankind's continued existence. You are so like children. We must save you from yourselves.”
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With a 3 to 1 Proven ROI on Contact Centers for Online Health Services, It’s No Wonder Insurance Companies are Investing
The vision for healthcare delivered more efficiently via virtual visits (using voice, video and online collaboration) is becoming a reality, and this is great news for consumers, providers, and insurance companies.
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CustomerView Offers A Cloud-Based Platform And Industry Solutions Designed To Improve Every Customer Interaction, Across Every Channel
A recent interview with Joe Galvin, founder and CEO of CustomerView by Tech Company News.
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Will the Right Combination of Platforms and People Drive the Next Generation of Customer Service?
Recently hired Genesys CEO Tony Bates comes to Denver this week for Xperience19, bringing together thousands of customers, partners and contact center experts to discuss and demonstrates the latest ideas and innovations that change the...