News & Views Blog
In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics
All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
...
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence
All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world.
...
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics
Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph analytics, data fabric and more), saying these technologies have “significant disruptive potential” over the next...
CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year
Even though cloud contact centers have been around for well over a decade, the term is still seen by many as a “hot trend” in 2019. Has it been easy to develop, manage and advance...
Enhancing Customer Experience in IoT in the Age of Innovation
With the increase in customer expectations, companies are working harder every day to make Customer Experience (CX) better, and investing in delivering simple, fast and enjoyable experiences.
...
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity
The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how consumers find, engage with, buy from, and buy more from brands has...