News & Views Blog
WALK WITH US: We’re Proud To Sponsor Wholly Kicks Bringing Shoes to the Homeless and Near Homeless in Aurora, Colorado
We couldn't be happier to announce that CustomerView has adopted an organization that brings comfort and support to to the community of Aurora, which is a few minutes north of where our new headquarters is...
Better Than CSAT Surveys: Really Knowing Your Customers Are Happy
Every executive serious about growing their business also must be serious about understanding what is really happening when it comes to the perception and behavior of customers.
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Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes
Imagine you are the head of contact center operations for a mobile communications services company, and responsible for the performance of hundreds of agents across all queues, from troubleshooting to billing, from marketing to regulatory...
The Real Return on Investing in Intelligent CX
With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as “contact center” and “customer service” offerings, the evolution of CRM and other...
Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All
As the omnichannel world of CX continues to grow, and it is easier than ever for customers to engage with the brands and services they rely on, more data than ever is being generated that...
Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience
Given the effectiveness of customer self-service, chatbots, and the growing field of Robotic Process Automation (RPA), live human support is becoming increasingly focused on high-impact, high-value conversations, generally triggered by a problem encountered by a...