by Joe Galvin | Mar 19, 2019 | Technologies, Trends
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity 19 MARCH 2019 By: Joe Galvin The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how...
by Joe Galvin | Feb 20, 2019 | Technologies, Trends
Customer Experience as a Service: CXaaS Is a Team Sport 20 FEBRUARY 2019 By: Joe Galvin “CXaaS empowers organizations to deliver the CX they want with the speed, reliability and efficiency their customers expect – but without breaking the bank.” Customer Experience is...
by Joe Galvin | Jan 23, 2019 | Technologies
Millions & Millions: How Cloud Scale Makes Insight into Every Interaction Possible 23 JANUARY 2019 By: Joe Galvin The multipliers associated with omnichannel customer experience (CX) are well known, but not as well understood today. The impact of supporting...
by Joe Galvin | Jan 7, 2019 | Trends
At the Intersection of CX & AI: 10 Trends for 2019 07 DECEMBER 2018 By: Joe Galvin Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise. There...
by Joe Galvin | Dec 18, 2018 | Technologies, Trends
Telemedicine is Inevitable and Creating New Compliance Challenges for Providers 18 DECEMBER 2018 By: Joe Galvin It’s been over twenty years since the U.S. Congress passed the Health Insurance Portability and Accountability Act (HIPAA). Five years ago, the Omnibus Rule...
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