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Activus Emerges from Stealth Mode, Launches CX BPO Start-Up at Genesys Xperience19

Activus Emerges from Stealth Mode, Launches CX BPO Start-Up at Genesys Xperience19

by Joe Galvin | Jun 10, 2019 | Press Releases

Activus Emerges from Stealth Mode, Launches CX BPO Start-Up at Genesys Xperience19 10 JUNE 2019 New offering built on Genesys PureCloud Taps CustomerView’s AI-Driven Behavioral and Conversational Analytics and Insights to take customer service and experience...
Joe Galvin, CEO of CustomerView, Joins Forbes Technology Council

Joe Galvin, CEO of CustomerView, Joins Forbes Technology Council

by Joe Galvin | Jun 10, 2019 | Press Releases

Joe Galvin, CEO of CustomerView, Joins Forbes Technology Council 10 JUNE 2019 By: Joe Galvin Forbes Technology Council Is an Invitation-Only Community for World-Class CIOs, CTOs, and Technology Executives. Denver, Colorado; June 10, 2019 — Joe Galvin, founder and CEO...
CustomerView to Demonstrate Advanced Analytics Platform Leveraging AI for Behavioral Analytics Across All Voice, Messaging, Web and Social Media Channels at Genesys Xperience19

CustomerView to Demonstrate Advanced Analytics Platform Leveraging AI for Behavioral Analytics Across All Voice, Messaging, Web and Social Media Channels at Genesys Xperience19

by Joe Galvin | Jun 6, 2019 | Press Releases

CustomerView to Demonstrate Advanced Analytics Platform Leveraging AI for Behavioral Analytics Across All Voice, Messaging, Web and Social Media Channels at Genesys Xperience19 06 JUNE 2019 Company will feature its proven cloud-based Conversational Behavioral...
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence

Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence

by Joe Galvin | May 21, 2019 | Technologies, Trends

Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics

Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics

by Joe Galvin | May 14, 2019 | Technologies, Trends

Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...
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