by Joe Galvin | May 21, 2019 | Technologies, Trends
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
by Joe Galvin | May 14, 2019 | Technologies, Trends
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...
by Joe Galvin | Mar 19, 2019 | Technologies, Trends
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity 19 MARCH 2019 By: Joe Galvin The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how...
by Joe Galvin | Feb 20, 2019 | Technologies, Trends
Customer Experience as a Service: CXaaS Is a Team Sport 20 FEBRUARY 2019 By: Joe Galvin “CXaaS empowers organizations to deliver the CX they want with the speed, reliability and efficiency their customers expect – but without breaking the bank.” Customer Experience is...
by Joe Galvin | Jan 23, 2019 | Technologies
Millions & Millions: How Cloud Scale Makes Insight into Every Interaction Possible 23 JANUARY 2019 By: Joe Galvin The multipliers associated with omnichannel customer experience (CX) are well known, but not as well understood today. The impact of supporting...
Recent Comments