by Joe Galvin | Jun 10, 2019 | Press Releases
Activus Emerges from Stealth Mode, Launches CX BPO Start-Up at Genesys Xperience19 10 JUNE 2019 New offering built on Genesys PureCloud Taps CustomerView’s AI-Driven Behavioral and Conversational Analytics and Insights to take customer service and experience...
by Joe Galvin | Jun 10, 2019 | Press Releases
Joe Galvin, CEO of CustomerView, Joins Forbes Technology Council 10 JUNE 2019 By: Joe Galvin Forbes Technology Council Is an Invitation-Only Community for World-Class CIOs, CTOs, and Technology Executives. Denver, Colorado; June 10, 2019 — Joe Galvin, founder and CEO...
by Joe Galvin | Jun 6, 2019 | Press Releases
CustomerView to Demonstrate Advanced Analytics Platform Leveraging AI for Behavioral Analytics Across All Voice, Messaging, Web and Social Media Channels at Genesys Xperience19 06 JUNE 2019 Company will feature its proven cloud-based Conversational Behavioral...
by Joe Galvin | May 21, 2019 | Technologies, Trends
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
by Joe Galvin | May 14, 2019 | Technologies, Trends
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...
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