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Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes

Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes

by Edward Clark | Sep 26, 2019 | Technologies, Trends

Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes 25 SEPTEMBER 2019 By: Edward Clark Imagine you are the head of contact center operations for a mobile communications services company, and responsible for the...
The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated

The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated

by Edward Clark | Jul 9, 2019 | Technologies, Trends

The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated 09 JULY 2019 By: Edward Clark Let’s not get carried away with the notion that corporations can save billions of dollars by replacing human beings with machines. While...
The ABCs of Conversational Behavioral Analytics: Words & Tone of Voice Matter

The ABCs of Conversational Behavioral Analytics: Words & Tone of Voice Matter

by Edward Clark | Jun 3, 2019 | Technologies, Trends

The ABCs of Conversational Behavioral Analytics: Words & Tone of Voice Matter 03 JUNE 2019 By: Edward Clark The way we connect and communicate continues to change, but one thing is for certain: we’re more digitally connected as individuals and businesses and a...
CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year

CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year

by Edward Clark | Apr 9, 2019 | Technologies, Trends

CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year 09 APRIL 2019 By: Edward Clark Even though cloud contact centers have been around for well over a decade, the term is still seen by many as a “hot trend” in 2019. Has it been easy to...
The ROI for CX: Leaders in CX Are Proven More Competitive

The ROI for CX: Leaders in CX Are Proven More Competitive

by Edward Clark | Feb 26, 2019 | Technologies, Trends

The ROI for CX: Leaders in CX Are Proven More Competitive 26 FEBRUARY 2019 By: Edward Clark Is it possible to ascertain the impact of customer experience (CX) by studying the outcomes of CX improvement initiatives by B2C brands? It is, and while the science is...

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