by Edward Clark | Jul 9, 2019 | Technologies, Trends
The Leap from Artificial Intelligence to Authentic Insights: Genuine Connections Can’t Be Automated 09 JULY 2019 By: Edward Clark Let’s not get carried away with the notion that corporations can save billions of dollars by replacing human beings with machines. While...
by Edward Clark | Jun 3, 2019 | Technologies, Trends
The ABCs of Conversational Behavioral Analytics: Words & Tone of Voice Matter 03 JUNE 2019 By: Edward Clark The way we connect and communicate continues to change, but one thing is for certain: we’re more digitally connected as individuals and businesses and a...
by Edward Clark | Apr 9, 2019 | Technologies, Trends
CXaaS With A High Degree of Intelligence: Cloud Contact Center is So Last Year 09 APRIL 2019 By: Edward Clark Even though cloud contact centers have been around for well over a decade, the term is still seen by many as a “hot trend” in 2019. Has it been easy to...
by Edward Clark | Feb 26, 2019 | Technologies, Trends
The ROI for CX: Leaders in CX Are Proven More Competitive 26 FEBRUARY 2019 By: Edward Clark Is it possible to ascertain the impact of customer experience (CX) by studying the outcomes of CX improvement initiatives by B2C brands? It is, and while the science is...
Recent Comments