by Brad Richards | Nov 7, 2018 | Technologies, Trends
Making Omni-Channel Analytics for the Enterprise Easier to Access Than Ever 07 NOVEMBER 2018 By: Brad Richards A report by Gartner predicts that by 2020, more than 80% of customer interactions will be serviced by chatbots and non-human agents. Earlier this year,...
by Brad Richards | Nov 1, 2018 | Partners, Trends
Finding Innovation on the Genesys AppFoundry Marketplace 01 NOVEMBER 2018 By: Brad Richards Earlier this year, Genesys released a new unified AppFoundry solutions marketplace that covers all of the Genesys customer experience platforms: PureCloudTM, PureConnectTM, and...
by Brad Richards | Oct 4, 2018 | Partners, Technologies
Vonage, VoiceBase, Nexmo and Customer View Combine Forces to Deliver CX Solutions 04 OCTOBER 2018 By: Brad Richards Working in partnership with Vonage, their affiliated company Nexmo, and voice-to-text leader VoiceBase, CustomerView is bringing a new level of...
by Brad Richards | Oct 2, 2018 | Partners, Press Releases
CustomerView and Vonage Announce Nexmo AI-Focused API Platform 02 OCTOBER 2018 By: Brad Richards CustomerView, a highly-scalable, big data engine for all customer channels, especially voice, combines with the Genesys Customer Experience Platform to dramatically...
by Brad Richards | Jul 24, 2018 | Partners, Press Releases
Customerview Is Now Available With Genesys Purecloud® On The Genesys Appfoundry 24 JULY 2018 By: Brad Richards CustomerView, a highly-scalable, big data engine for all customer channels, especially voice, combines with the Genesys Customer Experience Platform to...
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