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Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!

Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!

by Brad Richards | Jan 21, 2020 | Partners, Technologies

Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI! 21 JANUARY 2020 By: Brad Richards Is there a better way to start the New Year than with friends? The potential of AI and CX in contact centers, but also across the enterprise was...
Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX

Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX

by Brad Richards | Jan 16, 2020 | Partners, Technologies

Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX 16 JANUARY 2020 By: Brad Richards We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel...
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance

Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance

by Brad Richards | Jan 14, 2020 | Technologies, Trends

Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance 14 JANUARY 2020 By: Brad Richards Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact...
How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability

How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability

by Brad Richards | Nov 25, 2019 | Technologies, Trends

How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability 25 NOVEMBER 2019 By: Brad Richards With smarter, more connected homes and cars, insurance companies are uncovering new opportunities to serve customers better and operate more...
Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All

Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All

by Brad Richards | Sep 13, 2019 | Technologies, Trends

Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All 12 SEPTEMBER 2019 By: Brad Richards As the omnichannel world of CX continues to grow, and it is easier than ever for customers to engage with the brands...
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Recent Posts

  • Our Takeaways from Genesys Sales Kickoff 2020: Cloud, Platform, AI – And More AI!
  • Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX
  • Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance
  • Great Experiences Start With Great Agents
  • With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations

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