by Brad Richards | Mar 12, 2019 | Technologies, Trends
Smart Home IoT Future Vision with Human and Machine Communications Instream 12 MARCH 2019 By: Brad Richards As smart products continue to grow in the vibrant “smart home” world, we see smart services as the real upside, especially for Communications Service Providers...
by Brad Richards | Mar 4, 2019 | Technologies, Trends
Envisioning a Premium Experience for the World of Connected Things: CX & the IOT 04 MARCH 2019 By: Brad Richards As the Internet of Things (IoT) continues to grow, companies offering connected products – from health and wellness wearables to smart home appliances...
by Brad Richards | Feb 7, 2019 | Technologies, Trends
Walking the CX and Privacy High Wire: How to Balance Care and Compliance 07 FEBRUARY 2019 By: Brad Richards We’re only human, and certain things seem to universally annoy us these days: Too many steps to get a question answered Information that must be repeated when...
by Brad Richards | Feb 4, 2019 | Technologies, Trends
With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die 04 FEBRUARY 2019 By: Brad Richards Most companies that operate contact centers, or contract for contact center services have appropriately been paying careful...
by Brad Richards | Dec 18, 2018 | Technologies, Trends
Customer Experience: a Blend of People and Real-Time Intelligence 18 DECEMBER 2018 By: Brad Richards It’s a combination of great people and great technology that’s changing the world of customer engagement and delivering personalized, highly effective customer...
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