by Brad Richards | Jun 27, 2019 | Technologies
The Reality of the Robots: Oh, The Humanity 27 JUNE 2019 By: Brad Richards “To protect Humanity, some humans must be sacrificed. To ensure your freedom, some freedoms must be surrendered. We robots will ensure mankind’s continued existence. You are so like...
by Brad Richards | Jun 5, 2019 | Technologies, Trends
For Contact Centers, Time Is Big Money 04 JUNE 2019 By: Brad Richards Over the last decade, advances in cloud computing, algorithms and machine learning, voice transcription, and business metrics (from Net Promoter Scores, to Customer Satisfaction, Customer Effort,...
by Brad Richards | Mar 12, 2019 | Technologies, Trends
Smart Home IoT Future Vision with Human and Machine Communications Instream 12 MARCH 2019 By: Brad Richards As smart products continue to grow in the vibrant “smart home” world, we see smart services as the real upside, especially for Communications Service Providers...
by Brad Richards | Mar 4, 2019 | Technologies, Trends
Envisioning a Premium Experience for the World of Connected Things: CX & the IOT 04 MARCH 2019 By: Brad Richards As the Internet of Things (IoT) continues to grow, companies offering connected products – from health and wellness wearables to smart home appliances...
by Brad Richards | Feb 7, 2019 | Technologies, Trends
Walking the CX and Privacy High Wire: How to Balance Care and Compliance 07 FEBRUARY 2019 By: Brad Richards We’re only human, and certain things seem to universally annoy us these days: Too many steps to get a question answered Information that must be repeated when...
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