The Reality of the Robots: Oh, The Humanity

The Reality of the Robots: Oh, The Humanity

The Reality of the Robots: Oh, The Humanity 27 JUNE 2019 By: Brad Richards “To protect Humanity, some humans must be sacrificed. To ensure your freedom, some freedoms must be surrendered. We robots will ensure mankind’s continued existence. You are so like...
For Contact Centers, Time Is Big Money

For Contact Centers, Time Is Big Money

For Contact Centers, Time Is Big Money 04 JUNE 2019 By: Brad Richards Over the last decade, advances in cloud computing, algorithms and machine learning, voice transcription, and business metrics (from Net Promoter Scores, to Customer Satisfaction, Customer Effort,...