by Brad Richards | Jan 16, 2020 | Partners, Technologies
Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX 16 JANUARY 2020 By: Brad Richards We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel...
by Brad Richards | Jan 14, 2020 | Technologies, Trends
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance 14 JANUARY 2020 By: Brad Richards Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact...
by Brad Richards | Nov 25, 2019 | Technologies, Trends
How CX Is Changing to Improve Home Insurance Companies’ Competitiveness and Profitability 25 NOVEMBER 2019 By: Brad Richards With smarter, more connected homes and cars, insurance companies are uncovering new opportunities to serve customers better and operate more...
by Brad Richards | Sep 13, 2019 | Technologies, Trends
Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All 12 SEPTEMBER 2019 By: Brad Richards As the omnichannel world of CX continues to grow, and it is easier than ever for customers to engage with the brands...
by Brad Richards | Aug 7, 2019 | Technologies
With Massive Enterprises to Support, Contact Center BPOs Turn to Big Data Analytics to Drive Competitive Differentiation 07 AUGUST 2019 By: Brad Richards As the Contact Center and CX BPO industry continues to grow, big data is more valuable than ever. Why? In one word...
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