CustomerView offers a cloud-based, near real time analytics platform and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more. Our analytics extend well beyond simple call or session details. We share extraordinary information and insights on customer activity and provide predictive guidance that enhances the performance of agents and the entire contact center team. Our implementation is streamlined and efficient, and focused on performance management. Know what great looks like, not because you should, but because it’s worth it.
CustomerView was established by CR-X, global experts in customer experience and contact center technologies. CR-X is the developer of CustomerView, which is based on the CR-X platform.