Know what great looks like.™

CustomerView offers a cloud-based Conversational Behavioral Analytics platform, and industry solutions designed to improve every customer interaction, across every channel – voice, text messaging, web, social media and more.

Our Customer Experience as a Service (CXaaS) offering makes it easy to roll out valuable insights across organizations, enhancing existing or new contact center and CX platforms.

We share extraordinary data and automated analytics on customer activity and provide predictive guidance that enhances the performance of agents and the entire contact center team.

Our implementation is streamlined and efficient, focused on performance management, and proven to improve operations and outcomes for enterprises and contact center BPOs.

Joe Galvin

Joe Galvin

Founder & CEO, CR-X North America & CustomerView

Robert Beck

Robert Beck

Founder & CEO, CR-X

Edward Clark

Edward Clark

Vice President of Strategy & Customer Success at CR-X North America and CustomerView

Brad Richards

Brad Richards

Vice President of Channel Sales and Marketing, CR-X North America& CustomerView

Pallavi Pewekar

Pallavi Pewekar

Director of Project Management Office, CR-X North America