by Brad Richards | Jan 16, 2020 | Partners, Technologies
Experience This! Take A Self-Guided Tour of Advanced AI Enhancing Genesys Cloud CX 16 JANUARY 2020 By: Brad Richards We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel...
by Brad Richards | Jan 14, 2020 | Technologies, Trends
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance 14 JANUARY 2020 By: Brad Richards Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact...
by Joe Galvin | Jan 10, 2020 | Trends
Great Experiences Start With Great Agents 10 JANUARY 2020 By: Joe Galvin One of the greatest challenges we face in the CX industry is agent turnover. We are all in on this post by Genesys on the importance of thinking in parallel about CX and what we’re calling AX –...
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