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Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes

Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes

by Edward Clark | Sep 26, 2019 | Technologies, Trends

Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes 25 SEPTEMBER 2019 By: Edward Clark Imagine you are the head of contact center operations for a mobile communications services company, and responsible for the...
The Real Return on Investing in Intelligent CX

The Real Return on Investing in Intelligent CX

by Juhi Fadia | Sep 19, 2019 | Technologies, Trends

The Real Return on Investing in Intelligent CX 19 SEPTEMBER 2019 By: Juhi Fadia With the emergence of new technologies addressing the improvement of Customer Experience (CX), ongoing changes to what we used to refer to as “contact center” and “customer service”...
Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All

Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All

by Brad Richards | Sep 13, 2019 | Technologies, Trends

Empowering Every Team Member: CX Analytics for Non-Technical Contact Center Leaders Delivered as A Service to All 12 SEPTEMBER 2019 By: Brad Richards As the omnichannel world of CX continues to grow, and it is easier than ever for customers to engage with the brands...

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