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Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience

Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience

by Juhi Fadia | Aug 12, 2019 | Technologies, Trends

Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience 12 AUGUST 2019 By: Juhi Fadia Given the effectiveness of customer self-service, chatbots, and the growing field of Robotic Process Automation (RPA), live human support is becoming...
With Massive Enterprises to Support, Contact Center BPOs Turn to Big Data Analytics to Drive Competitive Differentiation

With Massive Enterprises to Support, Contact Center BPOs Turn to Big Data Analytics to Drive Competitive Differentiation

by Brad Richards | Aug 7, 2019 | Technologies

With Massive Enterprises to Support, Contact Center BPOs Turn to Big Data Analytics to Drive Competitive Differentiation 07 AUGUST 2019 By: Brad Richards As the Contact Center and CX BPO industry continues to grow, big data is more valuable than ever. Why? In one word...

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