by Brad Richards | Jun 27, 2019 | Technologies
The Reality of the Robots: Oh, The Humanity 27 JUNE 2019 By: Brad Richards “To protect Humanity, some humans must be sacrificed. To ensure your freedom, some freedoms must be surrendered. We robots will ensure mankind’s continued existence. You are so like...
by Joe Galvin | Jun 25, 2019 | Technologies, Trends
With a 3 to 1 Proven ROI on Contact Centers for Online Health Services, It’s No Wonder Insurance Companies are Investing 25 JUNE 2019 By: Joe Galvin The vision for healthcare delivered more efficiently via virtual visits (using voice, video and online...
by Joe Galvin | Jun 18, 2019 | Partners, Technologies
CustomerView Offers A Cloud-Based Platform And Industry Solutions Designed To Improve Every Customer Interaction, Across Every Channel 18 JUNE 2019 By: Joe Galvin Q: Could you provide our readers with a brief introduction to CustomerView? A: CustomerView is a premier...
by Shrey Fadia | Jun 13, 2019 | Technologies, Trends
Will the Right Combination of Platforms and People Drive the Next Generation of Customer Service? 13 JUNE 2019 By: Shrey Fadia Recently hired Genesys CEO Tony Bates comes to Denver this week for Xperience19, bringing together thousands of customers, partners and...
by Juhi Fadia | Jun 13, 2019 | Technologies, Trends
Blending High Tech and High Touch, New CX BPO Launched at Genesys Xperience 19 13 JUNE 2019 By: Juhi Fadia Even as companies in the contact center and “CX” industry continue to push self-service, chatbots, social messaging apps and “automation” that enable machines to...
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