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In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics

In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics

by Arti Loftus | May 22, 2019 | Technologies, Trends

In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics 21 MAY 2019 By: Arti Loftus All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world....
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence

Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence

by Joe Galvin | May 21, 2019 | Technologies, Trends

Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics

Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics

by Joe Galvin | May 14, 2019 | Technologies, Trends

Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...

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