by Arti Loftus | May 22, 2019 | Technologies, Trends
In the Context of Conversations, One CX Company Takes On AI and ML for Scalable Analytics 21 MAY 2019 By: Arti Loftus All conversations are contextual – how we feel at any given time, what we need to know, the problems we need to solve happen in a real time world....
by Joe Galvin | May 21, 2019 | Technologies, Trends
Conversational Behavioral Analytics: Beyond Sentiment Analysis to Situational and Contextual Excellence 21 MAY 2019 By: Joe Galvin When it comes to Conversational Behavioral Analytics, this rings true: for sophisticated interactions with high value customers, bots...
by Joe Galvin | May 14, 2019 | Technologies, Trends
Go from Being a Good Listener to an Army of Great Listeners: Future of Conversational Analytics 14 MAY 2019 By: Joe Galvin Gartner named NLP as a top trend for 2019 (along with AI, augmented analytics, augmented data management, continuous intelligence, graph...
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