by Shrey Fadia | Mar 26, 2019 | Technologies, Trends
Enhancing Customer Experience in IoT in the Age of Innovation 26 MARCH 2019 By: Shrey Fadia With the increase in customer expectations, companies are working harder every day to make Customer Experience (CX) better, and investing in delivering simple, fast and...
by Joe Galvin | Mar 19, 2019 | Technologies, Trends
Simplifying Customer Journey Programs Through More Intelligence, Automation and Creativity 19 MARCH 2019 By: Joe Galvin The Customer Journey concept has been around for a few decades, and the implementation of programs designed to understand and respond to how...
by Shrey Fadia | Mar 13, 2019 | Technologies, Trends
CX Metrics in the Age of AI 13 MARCH 2019 By: Shrey Fadia We’re all familiar with traditional measurement of contact center operations; they’ve been part of the industry for decades. With the growth of the Internet, websites, self-service, mobile devices, mobile apps,...
by Brad Richards | Mar 12, 2019 | Technologies, Trends
Smart Home IoT Future Vision with Human and Machine Communications Instream 12 MARCH 2019 By: Brad Richards As smart products continue to grow in the vibrant “smart home” world, we see smart services as the real upside, especially for Communications Service Providers...
by Cynthia | Mar 7, 2019 | Technologies, Trends
A Great CX is the Best Insurance for Insurance Providers: The CX-Factor 06 MARCH 2019 By: Joe Galvin To say the automotive insurance in the US industry is changing is an understatement. Competition has never been fiercer, and consumers have never been more empowered...
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