by Brad Richards | Feb 7, 2019 | Technologies, Trends
Walking the CX and Privacy High Wire: How to Balance Care and Compliance 07 FEBRUARY 2019 By: Brad Richards We’re only human, and certain things seem to universally annoy us these days: Too many steps to get a question answered Information that must be repeated when...
by Brad Richards | Feb 4, 2019 | Technologies, Trends
With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die 04 FEBRUARY 2019 By: Brad Richards Most companies that operate contact centers, or contract for contact center services have appropriately been paying careful...
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