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The ROI for CX: Leaders in CX Are Proven More Competitive

The ROI for CX: Leaders in CX Are Proven More Competitive

by Edward Clark | Feb 26, 2019 | Technologies, Trends

The ROI for CX: Leaders in CX Are Proven More Competitive 26 FEBRUARY 2019 By: Edward Clark Is it possible to ascertain the impact of customer experience (CX) by studying the outcomes of CX improvement initiatives by B2C brands? It is, and while the science is...
Customer Experience as a Service: CXaaS Is a Team Sport

Customer Experience as a Service: CXaaS Is a Team Sport

by Joe Galvin | Feb 20, 2019 | Technologies, Trends

Customer Experience as a Service: CXaaS Is a Team Sport 20 FEBRUARY 2019 By: Joe Galvin “CXaaS empowers organizations to deliver the CX they want with the speed, reliability and efficiency their customers expect – but without breaking the bank.” Customer Experience is...
Walking the CX and Privacy High Wire: How to Balance Care and Compliance

Walking the CX and Privacy High Wire: How to Balance Care and Compliance

by Brad Richards | Feb 7, 2019 | Technologies, Trends

Walking the CX and Privacy High Wire: How to Balance Care and Compliance 07 FEBRUARY 2019 By: Brad Richards We’re only human, and certain things seem to universally annoy us these days: Too many steps to get a question answered Information that must be repeated when...
With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die

With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die

by Brad Richards | Feb 4, 2019 | Technologies, Trends

With New Consumer Privacy and Protection Regulations Advancing, Contact Centers Must Adapt: Comply, or Die 04 FEBRUARY 2019 By: Brad Richards Most companies that operate contact centers, or contract for contact center services have appropriately been paying careful...

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