by Joe Galvin | Jan 23, 2019 | Technologies
Millions & Millions: How Cloud Scale Makes Insight into Every Interaction Possible 23 JANUARY 2019 By: Joe Galvin The multipliers associated with omnichannel customer experience (CX) are well known, but not as well understood today. The impact of supporting...
by Cynthia | Jan 22, 2019 | Trends
Second That Emotion: How Feelings Impact Brand Loyalty 21 JANUARY 2019 By: Cynthia Artin The hype surrounding chatbots and voice activated, virtual personal assistants has been off the charts over the last few years, and for good reason. Innovations happening in these...
by Cynthia | Jan 10, 2019 | Technologies, Trends
Many Happy Returns: How CX Sentiment Analytics and Applications Reduce Cost While Improving Outcomes – Measuring the ROI 10 JANUARY 2019 By: Brad Richards When arguing advanced contact center and customer experience technologies do more than just reduce the cost of...
by Robert Beck | Jan 8, 2019 | Trends
CX at the Intersection of Nearly Every Top Technology Trend 08 JANUARY 2019 By: Robert Beck As our hyperconnected world continues to infiltrate nearly every moment of our waking days, there may be one technology that touches every other – and that may be Customer...
by Joe Galvin | Jan 7, 2019 | Trends
At the Intersection of CX & AI: 10 Trends for 2019 07 DECEMBER 2018 By: Joe Galvin Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise. There...
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