Second That Emotion: How Feelings Impact Brand Loyalty

Second That Emotion: How Feelings Impact Brand Loyalty

Second That Emotion: How Feelings Impact Brand Loyalty 21 JANUARY 2019 By: Cynthia Artin The hype surrounding chatbots and voice activated, virtual personal assistants has been off the charts over the last few years, and for good reason. Innovations happening in these...
At the Intersection of CX & AI: 10 Trends for 2019

At the Intersection of CX & AI: 10 Trends for 2019

At the Intersection of CX & AI: 10 Trends for 2019 07 DECEMBER 2018 By: Joe Galvin Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise. There...