by Cynthia | Jan 10, 2019 | Technologies, Trends
Many Happy Returns: How CX Sentiment Analytics and Applications Reduce Cost While Improving Outcomes – Measuring the ROI 10 JANUARY 2019 By: Brad Richards When arguing advanced contact center and customer experience technologies do more than just reduce the cost of...
by Robert Beck | Jan 8, 2019 | Trends
CX at the Intersection of Nearly Every Top Technology Trend 08 JANUARY 2019 By: Robert Beck As our hyperconnected world continues to infiltrate nearly every moment of our waking days, there may be one technology that touches every other – and that may be Customer...
by Joe Galvin | Jan 7, 2019 | Trends
At the Intersection of CX & AI: 10 Trends for 2019 07 DECEMBER 2018 By: Joe Galvin Welcome to the new year, and to the continued acceleration of innovation as the CX technology landscape continues to evolve – and the value of customer data continues to rise. There...
by Cynthia | Jan 2, 2019 | Trends
More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year 02 JANUARY 2019 By: Cynthia Artin Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software...
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