No more hunches. Analyze every interaction to improve customer loyalty, retain employees, improve selling and understand your audience.
For Enterprise Interactions
Why did customers connect?
First Contact Resolution
How many must repeat their interaction and why?
Are we meeting legal requirements?
Did we handle customers appropriately?
What offer has the best close rate? How well do we spot buy signals? Churn likelihood?
News & Views Blog
Is there a better way to start the New Year than with friends? The potential of AI and CX in contact centers, but also across the enterprise was the story we shared at this year’s big event bringing together thousands of Genesys executives, sales and marketing experts, channel partners and technology ecosystem contributors including CustomerView.
We’re honored and excited to be at the Genesys 2020 Sales Kick Off this week in Orlando, Florida where sales and marketing professionals, channel partners and technology ecosystem developers including CustomerView will learn more about what Genesys plans to bring to their customers and prospects in this new year and new decade.
Great Agents Are Made: How Customer Feedback Can Influence Scorecards That Measurably Improve Performance
Is it possible to develop a good agent into a great one? The answer is yes – but this doesn’t have to happen by itself. Contact centers can accelerate the process of improving the outcomes of every conversation when they leverage advanced AI to automatically gather, analyze and provide insights and tips to agents and their coaches in a continual manner.
One of the greatest challenges we face in the CX industry is agent turnover. We are all in on this post by Genesys on the importance of thinking in parallel about CX and what we’re calling AX – the Agent Experience.
With Open Enrollment Healthcare Providers Look to CX Technology to Improve Interactions and Operations
With the holidays upon us, it truly can be the most wonderful time of the year, but for the contact center industry, peak times are in full swing including when it comes to healthcare enrollments for the new year.
With smarter, more connected homes and cars, insurance companies are uncovering new opportunities to serve customers better and operate more efficiency; at the same time, they are facing competition from start-ups who are establishing new policies based on Internet of Things technologies.
WALK WITH US: We’re Proud To Sponsor Wholly Kicks Bringing Shoes to the Homeless and Near Homeless in Aurora, Colorado
We couldn’t be happier to announce that CustomerView has adopted an organization that brings comfort and support to to the community of Aurora, which is a few minutes north of where our new headquarters is located, in Denver’s tech center.
Every executive serious about growing their business also must be serious about understanding what is really happening when it comes to the perception and behavior of customers.
Let’s Be Perfectly Human About Serving Customers, and Perfectly Data Driven to Create Winning Outcomes
Imagine you are the head of contact center operations for a mobile communications services company, and responsible for the performance of hundreds of agents across all queues, from troubleshooting to billing, from marketing to regulatory compliance.